Privacy Policy

Privacy Policy

At Astha Pathology Lab (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a diagnostic test, request a home sample collection, or use our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with Astha Pathology Lab:

Personal Information

• Full name.
• Mobile number and email address.
• Residential or correspondence address.
• Date of birth, age, gender, and other demographic details.
• Information provided while booking tests or requesting appointments.
• Payment and transaction details, where applicable.
• Identification or prescription details when required for testing or reporting.

Health-Related Information

To provide pathology and diagnostic services, we may collect information such as:

• Doctor’s referral or prescription.
• Details of tests booked or performed.
• Medical history or relevant health information voluntarily provided by you.
• Laboratory samples and test results.
• Information related to reports, consultations, and follow-up communication.

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Operating system.
• Website pages visited.
• Date, time, and duration of your visit.
• Referring website or search information.
• Cookies and similar technologies.

2. How We Use Your Information

Astha Pathology Lab may use your information to:

• Schedule and process diagnostic tests.
• Arrange home sample collection services.
• Generate, deliver, and explain laboratory reports.
• Communicate with you regarding appointments, reports, payments, and service updates.
• Verify your identity and maintain accurate patient records.
• Process payments and issue invoices or receipts.
• Respond to your enquiries, requests, and feedback.
• Improve our website, laboratory services, and customer experience.
• Maintain internal records and comply with legal, regulatory, and professional requirements.
• Detect, prevent, and address fraud, misuse, security incidents, or technical problems.
• Send service-related notifications and, where permitted by law, information about health packages, offers, or other services.

We will not use your health-related information for unrelated purposes without your consent, unless such use is required or permitted by applicable law.

3. Use of Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may help us to:

• Remember your preferences.
• Improve website performance.
• Understand website traffic and usage patterns.
• Maintain website security.
• Support analytics or relevant communication.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Sharing and Disclosure of Information

We may share your information only when reasonably necessary for providing services, operating our business, or complying with legal obligations. This may include sharing information with:

• Authorized doctors, healthcare professionals, or referring clinics.
• Laboratory technicians and authorized employees.
• Home sample collection personnel.
• Service providers supporting website hosting, software, communication, payment processing, or technical operations.
• Government authorities, courts, regulators, or law-enforcement agencies when required by law.
• Professional advisers, auditors, or insurers, where necessary and legally permitted.

Astha Pathology Lab does not sell or rent your personal or health information to third parties for their independent marketing purposes.

Where external service providers process information on our behalf, we expect them to maintain appropriate confidentiality and security safeguards.

5. Protection of Health Information

Laboratory reports and health-related information are confidential. Access to such information may be restricted to:

• The patient.
• A parent or legal guardian, where applicable.
• A person authorized by the patient.
• An authorized doctor or healthcare provider.
• Government or regulatory authorities where legally required.

Please ensure that the mobile number and email address provided during registration are accurate and controlled by you. If you choose to share your report with another person, you are responsible for ensuring that the recipient is authorized to receive it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

• Access controls for employees and authorized personnel.
• Secure handling of patient records and reports.
• Password protection and system monitoring.
• Secure communication and data-management practices.
• Restricted access based on job responsibilities.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal, medical, and diagnostic information for as long as necessary to:

• Provide services and maintain patient records.
• Meet medical, legal, accounting, tax, regulatory, and professional requirements.
• Resolve complaints or disputes.
• Protect our legal rights and interests.
• Fulfil the purposes described in this Privacy Policy.

When information is no longer required, we may securely delete, destroy, anonymize, or archive it in accordance with applicable requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment gateways, social media platforms, or other services. These third parties have their own privacy policies and terms of use.

Astha Pathology Lab is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before providing any information.

9. Communication Preferences

We may contact you through phone calls, SMS, WhatsApp, email, or other communication channels regarding:

• Appointment confirmations.
• Home collection arrangements.
• Test status and report availability.
• Payment or invoice information.
• Service-related updates.
• Feedback and support.

Where legally required, promotional communication will be sent only with appropriate consent. You may request to stop receiving promotional messages at any time. Service-related communication may still be sent where necessary to provide the requested services.

10. Children’s Privacy

Our services may involve diagnostic testing for children, but our website is not intended for children to use independently.

Information relating to a minor should be provided by a parent, legal guardian, or another person authorized to act on the minor’s behalf. If we learn that information has been submitted without appropriate authorization, we may take reasonable steps to delete or restrict it.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to personal information held by us.
• Ask us to correct inaccurate or incomplete information.
• Request clarification about how your information is used.
• Withdraw consent where processing is based on consent.
• Request deletion or restriction of information where legally permissible.
• Opt out of promotional communications.
• Raise a concern or complaint regarding the handling of your information.

Certain information may need to be retained for legal, medical, regulatory, or operational reasons. We may also require identity verification before processing a request.

To exercise your rights, please contact us using the details provided in the Contact Us section.

12. Accuracy of Information

You are responsible for providing accurate, complete, and updated information when booking a test or using our services.

Incorrect information, including an incorrect name, age, gender, mobile number, email address, or address, may affect appointment processing, report delivery, communication, or service quality.

Please notify us if any information needs to be corrected.

13. Changes to This Privacy Policy

Astha Pathology Lab may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised Effective Date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the use of your information, please contact us:

Astha Pathology Lab
Address: Shop 117, Astha Pathology Laboratory, India Colony Rd, opp. Haveli approach, Thakkarbapanagar, Bapunagar, Ahmedabad, Gujarat 382350
Phone: +91 99256 77555
Email: info@asthapatholab.in
Website: asthapatholab.in

For privacy-related requests, please mention the subject as “Privacy Policy Request” and provide sufficient details for us to respond.

15. Disclaimer

This Privacy Policy explains how Astha Pathology Lab generally handles information. It does not replace any consent form, patient declaration, test-specific terms, service terms, or other notices that may apply to a particular diagnostic service.